PAYMENT QUESTIONS
What payment options can I use?
What will appear on my credit card?
Will you charge sales tax on my order?
Is my credit card payment secure?
SHIPPING QUESTIONS
How do I know what my shipping charges will be?
How will my purchase be shipped?
Will Truessence.net ship to an international address?
How can I track the status of my order?
RETURN QUESTIONS
Can I return or exchange my purchase?
PRIVACY QUESTIONS
Will my information be shared?
What information is collected?
How can I add my name to receive the e-newsletter from Truessence?
SHOPPING QUESTIONS
How can I find what I’m looking for?
Where can I find more information about a product?
CONTACT US
WHAT PAYMENT OPTIONS CAN I USE?
We accept Visa and MasterCard.
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WHAT WILL APPEAR ON MY CREDIT CARD?
Our payment service company will charge your account for your purchase. Your invoice will read “Truessence.”
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WILL YOU CHARGE SALES TAX ON MY ORDER?
A sales tax of 6.65% is added to all orders shipped to Minnesota addresses. Sales tax will not be charged on shipments to recipients outside Minnesota.
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IS MY CREDIT CARD PAYMENT SECURE?
We are commited to keeping your online transactions safe and secure. To help protect your credit card numer and personal information, we encrypt every order using an SSL certificate. SSL is a protocol that delivers server authentication, data encryption and message integrity. SSL is layered beneath application protocols, and layered above the connection protocol. This strategy allows SSL to operate independently of the Internet application protocols. With SSL implemented on both the client and server, your Internet communications are transmitted in encrypted form. Information you send can be trusted to arrive privately and unaltered to the server you specify and no other.
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HOW DO I KNOW WHAT MY SHIPPING CHARGES WILL BE?
| Total Sale |
Flat Shipping Rate |
| $0 - $25.00 |
$8.95 |
| $25.01 - $50.00 |
$12.95 |
| $50.01 - $75.00 |
$14.95 |
| Over $75.00 |
FREE SHIPPING |
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HOW WILL MY PURCHASE BE SHIPPED?
Our shipments are sent via UPS ground service. We provide shipping to addresses within the contiguous continental U.S. We do not ship to APO/FPO US military addresses, U.S. post office boxes (PO Boxes), Alaska, Hawaii or international locations at this time.
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WILL TRUESSENCE.NET SHIP TO AN INTERNATIONAL ADDRESS?
Not at this time. If you are interested in receiving Truessence products and/or CDs outside of the U.S., please let us know.
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HOW CAN I TRACK THE STATUS OF MY ORDER?
When your order ships, you will receive an Item Fulfillment e-mail that includes your shipment tracking information. You will be able to track your shipment one (1) business day after receiving the tracking number. Orders will be processed and shipped within 2-3 business days. In the event an item is out of stock, we will notify you via e-mail and provide you with the expected shipping date.
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CAN I RETURN OR EXCHANGE MY PURCHASE?
We want you to be happy with your purchase! If you are not completely satisfied, any product may be returned, provided the product is returned in its original packaging and unused. Returns are eligible for a full refund/credit of the purchase price within 30 days of purchase. Please reference your order number and name as it was printed on the original label when returning products. Returns should be securely wrapped, packaged, and shipped to the following address:
Truessence LLC
9909 South Shore Drive, Suite 140
Plymouth, MN 55441
Upon receipt and verification that the product is in its original condition/packaging and unused, we will provide a refund/credit in the payment form that was used for the original order. We do not charge a restocking fee for returned products; however the customer is responsible for return shipping. We recommend a tracking number or delivery confirmation number be obtained.
CDs may also be returned, provided the outer packaging seal is not broken.
Reports of damages, shortages and order discrepancies must be received within 5 days upon the arrival of your package and should be directed to customer service at
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WILL MY INFORMATION BE SHARED?
We want to ensure a pleasant and safe online shopping experience. Truessence will never, for any reason, sell or share our mailing list or account information with anyone. All orders are handled with confidential discretion. Click here to go to our privacy/security page.
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WHAT INFORMATION IS COLLECTED?
When you place an order, you are automatically added to our mailing list. We never share your personal information with anyone for any reason. Click here to go to our privacy/security page.
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HOW CAN I ADD MY NAME TO RECEIVE THE E-NEWSLETTER FROM TRUESSENCE?
Simply enter your email address in the box at the bottom left corner of this page.
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HOW CAN I FIND WHAT I’M LOOKING FOR?
We have designed our site to include both a Shop Home Page and a Workshop Home Page. The Workshop pages describe our four primary workshops. Within the Shop pages, our products are categorized by Spa/Body, Intimate and Ambience. In addition, you will find an Other Products page where you can purchase CDs of our workshops.
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WHERE CAN I FIND MORE INFORMATION ABOUT A PRODUCT?
By clicking on the “Look Closer” link on a multi-product page, you will be able to see a more detailed description, read testimonials and
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